Refund policy
At ZEXVIX, we aim to ensure you are 100% satisfied with your purchase. If you have received a damaged, defective, or incorrect item, we are happy to offer a replacement or exchange within 07 days of delivery.
1. Order Cancellation Policy
You may request to cancel your order within 24 hours of placing it by contacting us via email at ooltquote@gmail.com.
Cancellations after this window will not be processed, as your order will have already entered our dispatch and fulfillment system.
2. Eligibility Criteria for Returns & Exchanges
To be eligible for a return or exchange, please ensure that:
Return requests must be made within 7 days of receiving the product.
For damaged or broken items, please email clear images of the damaged product and your invoice to ooltquote@gmail.com. within 24 hours of delivery.
The item must be unused, in its original packaging, with no missing or damaged parts.
Returns due to general dissatisfaction with product quality or preference are eligible for exchange only, not refunds.
3. Exchange Process
Exchanges are offered for:- Damaged or defective items.
Incorrect items received.
If the exact replacement item is out of stock or unavailable, store credit or a value voucher of equal value will be issued to purchase another item from our store.
4. Refund Process (If Applicable)
Refunds are provided strictly in cases where a replacement product is completely unavailable. Approved refunds are processed via:
Bank Transfer (Bank account details will be required)
UPI / Google Pay / Paytm (Preferred)
Refunds will be initiated within 7–10 working days upon receipt, inspection, and verification of the returned item at our warehouse.
5. Important Notes & Charges
A ₹100 reverse shipping charge will be deducted from your refund or store credit for all approved returns, except in cases where:
The wrong item was delivered by our error.
The product arrived damaged or defective.
Cash on Delivery (COD) orders are not eligible for direct cash refunds. Customers may request an exchange with a product of equal value or store credit.
Return shipping charges are borne by the customer unless the return is due to our shipping error.
In the case of an approved cash refund where we arranged a reverse pickup, 20% handling charges or ₹100 (whichever is applicable) will be deducted.
We strongly recommend using a trackable courier service when sending returns back independently.